Frequently Asked Questions
Answers to your questions about our product details, ordering
& shipping, and about the health
benefits of traditional herbals.
Why are your products not organic?
The whole process of USDA organic is of a high standard and is very strict to reach. It’s easy to reach the high standard without using pesticides in farming, while you need extra manpower, lots of money and a third-party monitoring to meet USDA organic standard during production and shipping. As a result, the price of real USDA organic certified products must be higher than the price of products of the same quality but not USDA organic certified, adding an additional price burden to customers. Products of USDA organic need a TC certification to prove they are organic from raw material, production to shipping process. Nowadays, many USDA organic products on the market do not actually meet the USDA organic standard, which is a misleading and deceiving to customers.
We have been in this filed for more than 20 years in China, it is our responsibility and pursuit to provide customers with cost-effective products on the premise of ensuring product quality. We focus on the quality of the product itself, rather than spending a lot of money on certification, which can avoid increasing the purchase cost of customers.
We have extremely high requirements on the selection of raw materials to make sure they’re pure, natural and from DITAO area. All of our products are made in GMP-compliant factories and each production process is controlled strictly. Each batch of products is tested by professional testing institutions (pesticides, heavy drugs, active ingredient testing, etc.)
Do you accept returns?
Returns are accepted within 30 days (If there is a quality problem).
What logistics do you use?
We use Amazon logistics to deliver products, and you will receive the goods in about 5 days.
Where are your products made?
Our products are made in a GMP factory in China, but the raw materials are selected from all over the world.
What is the best way to take your product?
The best way to use our products is the most convenient way for you. For capsules, you can take them directly with water; for powders, you can add them into your favorite beverages, like milk shake, smoothies, tea, yogurt, coffee, etc. Find your own simple and delicious way to take our products, you won’t regret.
Do you test your products?
Each batch has been tested by 3rd party lab. The test mainly aims at whether the content of active ingredients reaches the standard, whether heavy metals and microorganisms exceed the standard.
Are your products safe to take during pregnancy?
Basically, we do not recommend taking our products during pregnancy, because of the different conditions of women. If you do want to take them, please consult to your doctor and test if you are allergic to certain ingredients.
How do I store my products?
You should store them in a cool and try place. Seal the bag or lock the cap after using.
What's the expiration date?
Hello, the shelf life of our products is 2 years, and the lot number does not represent the production date, it is just a code, usually the product you receive will have more than a year to take.
What are the ingredients of luster dust?
The main ingredients of this item are Mica-Based Plearlescent, Natural plants, and fruits extract. All of the ingredients used are meet FDA requirements.
Dose the luster dust contain gluten, corn syrup, or corn starch?
This Luster Dust is free of corn syrup or corn starch, the main ingredients of this item are Mica-Based Plearlescent, Natural plants, and fruits extract. All of the ingredients used are meet FDA requirements.
Any chance the mushroom coffee comes in decaffeinated?
The Mushroom Coffee for Energy is low in caffeine than regular coffee but providing a perfect delivery of energy and focus, each serving only content 50mg caffeine.
It says the Elderberry Capsules manufactured in GMP facility, but in what country?
This product is made in a GMP factory in China,unlike other elderberry supplements, gummies or even syrups, ECO-TASTE powerful antioxidant formula combines the immune supporting benefits of not one, but three high-quality ingredients.
Each serving contains:
- 1000 mg of Black Elderberries (equivalent to 4000 mg of fresh fruit)
- 240 mg of Vitamin C
- 7 mg Zinc
My items was out of stock. Does that mean it's on back order?
Unfortunately we do not process back orders. If we are unable to fulfill any item from your order, we will not charge you for that item. Out of stock items will not affect your order's free shipping status. Please reorder any out of stock items in 2-4 weeks.
Why choose mushrooms?
Mushrooms have been used as traditional herbs for thousands of years. In modern society, several studies have shown that mushrooms are beneficial to human body. They can boost our immune system, give us essential energy, support our brain function, help with digestion and other health, like gut, liver, blood sugar, etc. We care for your health, since human body can’t produce beta glucans, we choose different ways and use technology to provide with different mushroom products.
Where do you ship when group purchase?
If you buy a large amount of our products(like more than 100 bags/cans) on the website, we will ship them from China.
If I buy more, do you have a discount pricing?
Yes, we offer group buying. If you are interested in our products, please email us and tell us which and how many products would you like to buy. We will offer you a favorable price and ship you as soon as possible.